Chappy pizza

I ordered a pizza, it arrived in 30 mins. When I opened it all of the toppings had slid to one side, I'm assuming the driver mishandled it or had to brake suddenly on the way over. I called immediately and explained what had happened, I was told that they would make it now and send a new one over. I wasn't even mad. After 55 mins I called and asked where it was and I expressed my frustration that if they where replacing a pizza that it shouldn't take twice the time as the first one, that's not good customer service. I then said I want my money back, at that time the driver showed up and I still said I don't want either pizza I just want my money back he still said no so I said I will never order from you guys again.