The Pampered Pet

We were loyal customers of the Pampered Pet until the day we missed an appointment. After many years of bringing our two dogs in for grooming, often three times a year, we missed an appointment. Well, the proprietor called our home and berated the first person who picked up the phone - our 13 year old daughter. She was in tears. We called back and the proprietor hung up on us. Completely unprofessional conduct.