End Of The Roll Carpet & Flooring

After three months our carpet started showing significant signs of wear and fiber unraveling. Over the next three months we had numerous emails and telephone correspondence with the manger who we believe to be the owners son. This was a red flag but felt there was a chance for some sort of mutual resolution as we were repeat customers. NO SUCH LUCK!!!He made it very clear that he would not personally come to our home and see first hand what our concerns were. This was our second purchase now totaling approximately 2000 square feet and we still had two large rooms to do. We were astounded with his approach to our dissatisfaction. It was blatantly obvious that customer service and satisfaction is not a priority at End Of The Roll. We will never do business at any End Of The Roll or affiliate stores and certainly could never recommend them. We have since purchased carpet from Kelowna Carpet Super store and found Shaun to be very helpful. We experienced a real sense of customer satisfaction.