Gref'S Delivery

My husband received a phone call from Gref's delivery to arrange a pool table delivery at our house, he asked them to please carry it to our basement which is only one level down(my husband broke his back 15yrs ago). Upon arrival the "passenger" came to our front door and politely asked me to show him where I'd like the pool table, I showed him, he said Ok. The next minute the "driver" knocked on my door and told me they are taking the pool table back!!!! I mean really? Wow, I were completely stunned by the way I have just been treated! I immediately walked outside to "passenger" to ask what is going on as he was closing the rolling door on the back of the truck. After calling my husband he told me to let them just put it in the garage. I will contact Best Buy Canada and let them know that this is the service we received! I am appalled by the way the driver spoke to me!!!! January 24th 2017.